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Common Questions & Troubleshooting

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Collection of frequently asked questions and solutions for common issues you may encounter.

For All Users​

Login & Account​

Q: How do I login? A: See the How to Login page for complete guide. Username can be your username or phone number, password is your password.

Q: I forgot my password, what should I do? A: Click "Forgot Password?" on the login page. Or contact admin to reset your password.

Q: Can I change my password in the app? A: Yes, open Menu → Profile → Settings → Change Password.

Q: My phone number has changed, can I update it? A: Contact admin to update your phone number in the system.

Q: My account can't login, why? A: Possible reasons:

  • Password is wrong (try reset)
  • Account not activated yet (contact admin)
  • Phone number not registered (contact admin to register)

Connection & Offline​

Q: What does the "OFFLINE" status mean? A: The app is not connected to the internet. You can still use local features (view history, create drafts), but data cannot upload until connection returns.

Q: What if GPS is offline when I clock in? A: You can still clock in. Data will be saved locally and uploaded when connection returns.

Q: How long can offline data be stored? A: Offline data is stored for up to 7 days. Try to synchronize daily.

Q: Connection dropped while uploading a report, what happens? A: The report will be saved as a local draft. When connection returns, tap "Upload" to send to server.

Notifications & Messages​

Q: Not receiving notifications, why? A: Possible reasons:

  • Notifications are turned off in device settings (open Settings → Notifications → SEKAR)
  • Silent/DND mode is active
  • App doesn't have notification permission

Q: How do I change notification settings? A: Menu → Profile → Settings → Notifications. Manage notifications per type (new task, validated report, etc).

For Satgas / Linmas / Korlap​

Attendance & Presence​

Q: GPS is not accurate / says I'm outside the radius, but I'm in the area. A: Possible reasons:

  • GPS needs time to fix (wait 1-2 minutes)
  • You're under a dense canopy (move to more open area)
  • Change location mode to "High Accuracy" in settings
  • The system won't block clock in, data will be recorded for supervisor.

Q: Clocked in successfully but doesn't show on Home page. A: Close the app completely, open it again, and refresh the page.

Q: Shows as late, but I arrived earlier. A: Possible GPS timing inaccuracy. Communicate with supervisor and provide proof (screenshot of time).

Q: Can I clock in for a friend who hasn't arrived yet? A: No. Clock in must be done by the worker themselves. If your friend hasn't arrived, report to supervisor.

Reports & Tasks​

Q: My report was rejected, do I need to create a new one? A: Yes, create a new report with improvements based on supervisor feedback (more detailed description, clearer photos, etc).

Q: Report photo can't upload, "file too large". A: The app should auto-compress photos. Try:

  • Retake photo with lower resolution
  • Reduce number of photos (create separate report if needed)

Q: Didn't receive notification of new task from korlap. A: Possible reasons:

  • You weren't online when korlap sent the task (sync when online)
  • Notifications are turned off
  • There's a technical issue (check task list in app)

Q: Task deadline has passed, can I still submit? A: Yes, but it will be recorded as late. Supervisor will know.

Overtime​

Q: How do I request overtime? A: See the Requesting Overtime page for complete guide.

Q: My overtime request was rejected, why? A: Check supervisor feedback. Possible reasons:

  • Supervisor schedule doesn't allow
  • Different overtime policy that day
  • Need further discussion

Q: Can I work overtime without requesting first? A: Not recommended. Always request first. If forced to work without request, report to supervisor with full explanation.

Monitoring (For Korlap)​

Q: How long can I see location history? A: Usually 30-90 days. For older data, contact admin.

Q: Worker marker doesn't show on monitoring map. A: Possible reasons:

  • Worker hasn't clocked in yet
  • Worker is offline (GPS not active)
  • There's a server issue

For Rayon Head & Admin​

Dashboard & Reports​

Q: Dashboard is not showing latest data. A:

  1. Refresh page (F5 or pull-to-refresh)
  2. Log out and login again
  3. Check internet connection is stable
  4. Restart browser if still failing

Q: My report differs from worker dashboard, why? A: Possible reasons:

  • There are reports pending validation (pending status)
  • Data not fully synchronized yet (wait a few minutes)
  • Time/timezone difference

Q: How do I export reports for presentation? A: See Reports & Analytics page. Export to PDF or Excel format.

User Management​

Q: Can't create new user, "phone number already registered". A: Phone number must be unique. Check the user list if the number already exists. If someone else has it, contact admin to deactivate first.

Q: Want to change user role from Satgas to Korlap. A: Open user profile → Edit → Change role to Korlap → Save.

Q: How do I import many users at once? A: See User Management page for Excel import guide.

Technical Troubleshooting​

Mobile App​

Q: App crashes / frequently force closes. A: Solutions:

  1. Restart app
  2. Clear cache: Settings → Apps → SEKAR → Clear Cache
  3. Uninstall and reinstall
  4. Contact admin if still crashing (send error log)

Q: App runs slow / lag. A: Solutions:

  1. Close other running apps
  2. Clear app cache
  3. Reduce screen brightness (saves power, smoother)
  4. Upgrade device if too old / low spec

Q: Metro or update stuck on progress bar. A: Solutions:

  1. Wait 5-10 minutes (don't close)
  2. If still stuck, force stop app
  3. Open again

Q: Storage full, app error. A: Solutions:

  1. Open Settings → Storage
  2. Delete unnecessary files/apps
  3. Restart device
  4. Open SEKAR again

Web Dashboard​

Q: Page won't load / loading forever. A: Solutions:

  1. Refresh page (F5 or Ctrl+Shift+R for hard refresh)
  2. Clear browser cache
  3. Try another browser (Chrome, Firefox, Safari)
  4. Check internet connection
  5. Contact admin if still failing

Q: Button or form not responsive. A: Solutions:

  1. Refresh page
  2. Check browser console for error (F12 → Console)
  3. Try another browser
  4. Clear cache and login again

Q: Report or data not showing on dashboard. A: Solutions:

  1. Refresh page
  2. Check filters (there might be a filter hiding data)
  3. Check connection and try again
  4. Log out and login again

Database & Data​

Q: Data I created yesterday is not here today. A: Possible reasons:

  • Data not synchronized (make sure online when creating data)
  • Error when saving (check error message)
  • Wrong area/rayon selected when checking

Q: Report I submitted doesn't show to supervisor. A: Possible reasons:

  • Report not uploaded yet (check status in app)
  • Connection dropped during upload
  • Technical error

Solutions:

  1. Check report status in app ("Waiting for Validation" = sent)
  2. If still draft, tap "Upload/Send"
  3. Check your report in worker page (from supervisor)
  4. Contact admin if still not showing

Performance & Optimization​

Phone Running Slow?​

Save Battery & Improve Performance:

  1. Reduce Brightness — Settings → Display → auto brightness or 30-40%
  2. Close Background Apps — Swipe up recent apps, close unused ones
  3. Update App — Make sure SEKAR has latest version
  4. Clear Cache — Settings → Apps → SEKAR → Clear Cache (not Clear Data)
  5. Disable Bluetooth — If not using
  6. Restart Device — Every 1-2 days to reset memory

GPS Drains Battery?​

Tips for Saving Battery with GPS Active:

  1. Reduce Screen Brightness
  • Set to auto or manually lower
  • Saves 30-40% battery
  1. Close Other Apps
  • WiFi, Bluetooth, unnecessary background apps
  • Saves 10-20% battery
  1. Use Power Bank
  • Cheap insurance for full-day shifts
  1. Enable Dark Mode
  • If available in app
  1. Lower Screen Brightness
  • Battery saving without sacrificing GPS accuracy

Contact Support​

How to Contact Support​

For Technical Issues:

For Operational Issues:

  • Contact your supervisor/Korlap
  • Or contact your rayon head

Provide the Following Information When Contacting Support:

  • Your name and phone number
  • Your role/position
  • Problem description (detailed, not vague)
  • Steps you've already tried
  • Error message (if any, take screenshot)
  • Device & OS (Android vX.X, iOS vX.X, Windows vX.X)

Tips for Using SEKAR Effectively​

tip

1. Update App Regularly

  • Check Google Play Store / App Store for updates
  • Always use the latest version for bug fixes & features

2. Synchronize Daily

  • Make sure all data is uploaded (ONLINE status)
  • Don't wait days to sync offline data

3. Good Documentation

  • Clear & detailed report descriptions
  • Quality photos (good lighting, clear)
  • Link reports to matching tasks

4. Communication

  • If there's an issue, contact supervisor/admin immediately
  • Don't fail silently, report issues for debugging

5. Data Security

  • Don't share your password with anyone
  • Log out after finishing with web dashboard
  • Don't save passwords on public computers

Stay Updated​

This documentation is updated regularly with new features. Bookmark this page for quick reference, or contact admin for the latest updates.

Can't find a solution? Contact the support team using the contact info above. We're ready to help! 🙌